Terms and conditions of St John Ambulance Supplies

St John Ambulance Supplies
5th Floor Faulkner House
Manchester
M1 4DY

During the continuance of the Agreement into which this document is incorporated (the “Agreement”), St John Ambulance Supplies (SJAS) shall supply and the Purchaser shall purchase subject to these SJAS Supply Terms. Definitions in the Agreement shall also apply in these SJAS Supply Terms. In the event of any conflict between these SJAS Supply Terms and the terms of the Agreement, the terms of the Agreement shall take precedence.

1. Supplies, specifications and related prices.

1.1 Goods and services

The SJAS Supply Terms apply to the Goods and/or Services, the Specifications, and the related Prices (as set out in the SJAS Catalogues and Website as updated from time to time). SJA reserves the right to amend the Prices without notice (unless otherwise agreed in writing with the Purchaser). Unless an exempt supply, all Prices are subject to VAT which will be an additional charge and the responsibility of the Purchaser (the Purchaser to produce satisfactory evidence regarding the VAT status of any supply). If the cost of packaging, insurance and carriage are not specifically included in the Price, these will be additional charges and the responsibility of the Purchaser.

1.2 St John Ambulance Supplies catalogue

Details within SJAS Catalogues and Website (including descriptions, illustrations, specifications, technical information etc.) are as supplied by manufacturers and should be used as guidance. SJAS relies on the information provided by the manufacturers and (subject to the operation of law) provides no guarantee that any goods will conform exactly to such Catalogues and Website. The Purchaser must satisfy itself in relation to the suitability of any goods ordered. SJAS reserves the right to amend the specification of products or withdraw products from, its Catalogues and Website at any time.

Unless stated otherwise, nothing in SJAS Catalogues and Website should be taken as a representation of the origin of manufacture or production of any item (or any part thereof).

2. Orders

2.1 Purchaser's orders

No terms or conditions endorsed on a Purchaser’s order, specification, or similar document will form part of the contract between the parties. By placing an order, the Purchaser acknowledges acceptance of the SJAS Supply Terms and the terms of the Agreement.

2.2 Goods

It may not be possible to despatch all the Goods ordered at the same time. SJAS reserves the right to despatch separate items in instalments. SJAS will use its reasonable endeavours to advise Purchasers of the anticipated despatch dates of the instalments and to deliver in accordance with anticipated despatch dates. However, SJAS shall not be liable for the consequences of any failure to notify the Purchaser of anticipated despatch dates or any delay beyond the anticipated despatch date.  

2.3 Services

SJAS and the Purchaser shall agree times and places for the performance of Services. Otherwise, SJAS shall use its reasonable endeavours to perform them within a reasonable time in the circumstances.

2.4 Delivery Acceptance

Acceptance of delivery of any of the Goods or acceptance of performance of any of the Services shall be deemed further conclusive evidence of the Purchaser’s acceptance of these SJAS Supply Terms and the terms of the Agreement.

2.5 Order termination

Failure to notify of any delay shall not on its own entitle the Purchasers to terminate the contract or withhold payment against SJAS’s invoice. Unless otherwise agreed in writing with SJAS, the Purchaser shall not be entitled to cancel any order for Goods and/or Services once the first instalment of the Goods and/or the first performance of the Service has been despatched/performed by SJAS.

2.6 Advance payments and credit references

The Purchaser may be asked to make a payment in advance for goods and/or Services against SJAS’s pro-forma invoice or provide a suitable credit reference or such other proof of credit worthiness as SJAS may require at its sole discretion before supply.

3. Terms of payment

3.1 Payment procedure

Unless subject to separate agreed arrangements, the Purchaser shall pay SJAS within 30 days of the date of SJAS’s invoice. If the Purchaser fails to make payment on the due date, SJAS shall be entitled to charge the Purchaser interest at the annual rate of 3% above the base rate of Barclays Bank plc. Unless otherwise agreed with SJAS or required by law, the Purchaser shall not be entitled to make any set off in respect of amounts due to SJAS.

4. Delivery, risk and title of the goods

4.1 Delivery address information

Unless subject to separate arrangements agreed between an authorised representative of SJAS and the Purchaser, the Purchaser may nominate one principal delivery address in the United Kingdom during the continuance of this Agreement. Deliveries to any other address may be subject to a minimum despatch quantity or additional charges.   

4.2 Risks in goods

Risk in Goods shall pass to the Purchaser upon delivery of the same to the Purchaser or the Purchaser’s agents, or to a place of delivery nominated in writing by the Purchaser.

4.3 Ownership of the goods

Ownership of the goods remains with SJAS until it receives payment by or on behalf of the Purchaser of all sums due. Property in the Goods shall pass to the Purchaser at the time when cleared funds are received by SJAS (and not earlier). Until ownership of the Goods passes to the Purchaser, the Purchaser shall be the bailee of the Goods for SJAS and the Purchaser shall ensure that the goods can be identified and shall not incorporate them into another product.

4.4 Termination of the purchaser's order by St John Ambulance Supplies

SJAS's consent to the Purchaser’s possession of the Goods and any right the Purchaser may have to possession of the Goods shall cease at whichever is the earliest of the following events:

  • if any sum due under the terms and conditions is not paid to SJAS by or on behalf of the Purchaser on or before the date when it is due;
  • if the Purchaser, not being a company, applies for an interim order or proposes voluntary arrangement with its creditors under Part VIII of the Insolvency Act 1986 or does or fails to do anything which would entitle a Petition for bankruptcy order to be presented;  
  • if the Purchaser, being a company, does or fails to do anything which would entitle any person to appoint a receiver of the whole or any part of the Purchaser’s assets or which would entitle any person to present a Petition for an administration order to the Winding Up of the Purchaser, or which would lead to a Voluntary Liquidation.

4.5 The reclamation of goods by St John Ambulance Supplies

SJAS may, for the purpose of inspecting or recovering the goods, enter upon any premises where they are stored or where SJAS reasonably believes them to be stored and may receive and remove them accordingly. The Purchaser agrees to co-operate with SJAS accordingly and in the case of insolvency shall return SJAS’s goods to it upon request and/or allow them to be recovered by SJAS.

5. Warranties

5.1 Warranties on goods

SJAS warrants providing goods which in all material respects are fit for purpose and of satisfactory quality.

5.2 Warranties on services

SJAS warrants to provide services with all the care and skill to be expected of a qualified and competent contractor experienced in undertaking services of the same kind as the Services.

5.3 Our replacement and repair provisions

If the goods supplied are in breach of Clause 5.1, SJAS will at its option repair or replace (as detailed below) or refund the Purchaser the relevant Price. In the case of replacement, SJAS will, subject to availability of stock, within a period of 30 days from the date of written notice from the Purchaser replace any goods which are proved to the reasonable satisfaction of SJAS to contain defects in material or workmanship. This obligation will not apply where:

  • the goods have been improperly altered in any way whatsoever, or have been subjected to misuse or unauthorised repair; or:
  • in the case of their fitness for purpose, the Goods were produced in accordance with the Purchasers particular specification, etc.; or  
  • the damage is due to reasonable wear and tear; or
  • the Purchaser has failed to notify SJAS of any defect or suspected defect within seven days of the delivery in question where the defect should be apparent on reasonable inspection or within 14 days of the same coming to the knowledge of the Purchaser where the defect is not one which should be apparent on reasonable inspection.   

5.4 Returns

All returns must be accompanied by the original receipt and a receipt in respect of the re-delivery to SJAS.

5.5 The replacement of faulty goods

The faulty Goods returned to SJAS will then belong to SJAS and any replacement Goods will belong to the Purchaser. Any replacement Goods will be subject to the same terms specified in Clause 9.1 and/or 9.3 following delivery. 

5.6 The loss of goods

If goods are lost before the title has passed to the Purchaser, SJAS will only be responsible if the Purchaser notifies SJAS in writing within 10 days of the invoice date, of such loss or non-delivery.

5.7 Breach of services

If the Services performed are in breach of Clause 5.2, SJAS will at its option make good the performance, re-perform the Services or refund the Purchaser the relevant Price, subject to availability and the performance being proved to be deficient to the reasonable satisfaction of SJAS. These obligations will not apply where:  

  • the part of the Service concerned was based on information supplied by or varied from the normal Service at the specific request of the Purchaser; or
  • the Purchaser failed to notify SJAS of the fault or suspected fault within 7 days of the supply (where the fault should have been apparent on supply) or within 14 days of the fault coming to the attention of the Purchaser where the fault was not apparent on supply.

6. Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 ("the regulations") and returns by non-consumers

6.1 Distance selling

Where a contract with a consumer is concluded on a distance selling basis, the Regulations (as amended from time to time) will apply and the Purchasing consumer will have a general right to cancel. In the case of goods, the consumer has 14 days after delivery to notify their willingness to cancel the sale, and then a further 14 days to return the goods. In the case of services, the opportunity to cancel will expire 14 days after booking (except for late bookings when it will expire on the date the services are commenced). 

6.2 Transfers or cancellations in the case of services

Subject to the Regulations and to the foregoing, if the Purchaser makes a request to amend services or to cancel services, the following fees may be applied:

6.2.1 Cancellations in the case of services

  • More than 4 weeks before commencement date:      Full refund
  • Between 2-4 weeks before commencement date:     50% of amount charged
  • Less than 2 weeks before commencement date:      100% of amount charged

6.2.2 Transfer requests

  • More than 4 weeks before commencement date: First transfer at no charge, subsequent transfer 25% of amount charged
  • Between 2-4 weeks before commencement date:      25% of amount charged
  • Less than 2 weeks before commencement date:       50% of amount charged

In all cases, cancellation or transfer can be noticed by telephone on 0844 770 4808 but must be confirmed either in writing to the Company Secretary (at St. John’s Gate, Clerkenwell, London EC1M 4DA) or by email at customer-services@stjohnsupplies.co.uk within the next 24 (twenty-four) hours following the phone call.

In the case of services, refund will be made within 14 days of cancellation, less the fee for any service consumed up to the point of cancellation.

6.3. Cancellations in the case of goods

In all cases, cancellation can be noticed by telephone on 0844 770 4808 but must be confirmed either in writing to the Company Secretary (at St. John’s Gate, Clerkenwell, London EC1M 4DA) or by email at customer-services@stjohnsupplies.co.uk within the next 24 (twenty-four) hours following the phone call.

In the case of goods, and before any refund can be provided, it is the Purchaser’s responsibility to ensure that the goods remain in satisfactory condition and to return them at their own expense. SJA will only be responsible for cost of returns if the product is faulty, damaged or if the Purchaser received the incorrect product.

Refunds to consumers will be made within 14 days of receipt of the returned goods or proof of despatch back to the company, whichever is the earliest. If there was a fee for delivery, the refund will include standard delivery as well as price paid for the goods.

6.4. Exchange of goods and refund policies for non-consumer purchasers

6.4.1. Non-consumer Purchaser

A non-consumer Purchaser is a person or entity that purchased the good but do not use it.

6.4.2. Exchange of goods and refund policies

In the case of goods, where a non-consumer Purchaser is not fully satisfied with their purchase, they may (at SJAS’s sole discretion) be provided with a refund or an exchange for another product, provided the original item is satisfactorily returned together with the original receipt within 60 days from delivery. In the case of their fitness for purpose, this discretion does not apply to items produced to the Purchaser’s particular specification, etc.

7. Force Majeure

7.1 Force Majeure

Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest explosion, an act of terrorism and national emergencies.

8. Liability

8.1 Liability policies    

SJAS endeavours to provide goods and services which comply with consumer rights. Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or fraudulent misrepresentation, or in respect of the implied warranties contained in the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982 or the Consumer Right Act 2015.

8.2. Non-consumer Purchaser

Subject to Clause 8.1, SJAS will be under no liability to the non-consumer Purchaser whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss or profits, loss of business, depletion of goodwill and like loss) howsoever caused.

8.3. Aggregate Liability

Subject to Clauses 8.1 and 8.2, SJAS’s aggregate liability under this Agreement (whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise) to the Purchaser for any damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Goods and/or Services concerned.

9. Disputes

9.1 Dispute procedure

SJAS endeavours to provide goods and services which conform with consumer rights. However, in the event of a dispute concerning the goods or services, the parties shall use their reasonable endeavours to resolve it as soon as practicable.
For this purpose, consumers can contact:

Customer Services
St John Ambulance
5th Floor Faulkner House
Manchester
M1 4DY
Telephone: 0844 770 4808
Email: customer-services@stjohnsupplies.co.uk
Web: sja.org.uk/shop

If the parties fail to resolve the dispute within 14 days, they shall try to agree on and implement a method of dispute resolution. The first option for consumers is to approach the British Healthcare Trades Association (BHTA) for mediation (and ultimately arbitration) and, as a member, SJAS will participate in this process. BHTA can be contacted at:

New Loom House,
Suite 4.06,
101 Back Church Lane,
London E1 1LU
Telephone: 020 7702 2141
Email: complaints@bhta.com
Web: http://www.bhta.net/home/complain.html

The second option for consumers is to approach ADR (Alternative Dispute Resolution) provider:

ADR Group
160 Fleet Street
London, EC4A2DQ
United Kingdom
Email address: consumer-dispute@adrgroup.co.uk
Website: www.consumer-dispute.co.uk
Phone: 02036005050

and we will participate if you do so, or to visit the European Union's online platform for dispute resolution at: http://ec.europa.eu/consumers/odr/

If the parties fail to agree such method within 14 days, the parties confirm that the dispute will then become subject to the exclusive jurisdiction of the English Courts.

10. Confidentiality

10.1 Terms of confidentiality

Each party acknowledges and agrees that any and all information concerning the other's business or the terms of the Agreement including these SJAS Supply Terms is confidential (hereinafter referred to as “Confidential Information”) and each party agrees that it shall not permit the duplication, use or disclosure of any such Confidential Information to any person (other than its own employee, agent or sub- contractor where the same requires such information for the performance of the Agreement) unless such duplication, user or disclosure is specifically authorised in writing by the other party, or is required by the operation of Law. Confidential Information does not include information, which at the time of disclosure is generally known by the public (other than by the unauthorised act of the disclosing party). The parties shall take all reasonable steps to ensure that their employees, agents, and sub-contractors keep Confidential Information confidential.

11. Data protection

11.1 Compliance

Each party undertakes to comply at all times with the Data Protection Act 1998 (the "DPA") or any other applicable legislation in force at the time to the extent it processes any personal data or sensitive personal data on behalf of the other. "Personal data" and "sensitive personal data" shall have the meanings given in the DPA or any other applicable legislation in force at the time.

11.1.1

In particular, but without limitations, each party shall:

  • only carry out processing of such data in accordance with the other's instructions
  • only disclose it to or allow access to it by those of its employees (or agents or sub-contractors) who are familiar with data protection requirements and whose use of such data relates to their job or function;
  • assist the other with all subject information requests received from data subjects.

11.1.2

For the avoidance of doubt, neither party (or its agents or sub-contractors) shall acquire any rights in any of the other's personal data or sensitive personal data and shall only be entitled to process it in accordance with its contractual obligations. On termination of the contract each party (or its agents or sub-contractors) shall immediately cease to use the same and shall arrange for its safe return or destruction as shall be agreed with the other at the relevant time.

11.1.3

Each party agrees to indemnify the other against any action, costs, liabilities, losses, damages and expenses which the other may suffer or incur as a result of any breach by the former of any of the undertakings given in this Clause.

12. Intellectual property

12.1 Ownership of intellectual property

Each party confirms that it owns, or has all necessary rights in the use of, all intellectual property in relation to the Goods and/or Services (and the related Catalogues/Website/literature) and each acknowledges that such intellectual property shall remain the property of, or the rights in the use of shall remain with the originating party, unless otherwise agreed in writing between the authorised representatives of SJAS and the Purchaser.

12.2 Compensation

Each party agrees to indemnify the other against any actions, costs, liabilities, losses, damages and expenses which the other may suffer or incur as a result of any claim by a third party in relation to ownership or use of any relevant intellectual property.

13. Freedom of Information

13.1 Freedom of Information procedure

Where the Purchaser is a Public Authority as defined in the Freedom of Information Act 2000 ("the FOIA") it agrees to notify SJAS immediately that it receives any FOIA request for information regarding SJAS or its business, and it agrees to consult with SJAS regarding the application of any exemptions under the FOIA in relation to such request. SJAS agrees to co-operate with the Purchaser in relation to the FOIA.

14. Notices

14.1 Notice procedure

Any demand notice or communication may be given by hand or sent by first class prepaid post and shall be deemed to have been duly served if delivered by hand when left at the address of the other, if given or made by prepaid first class post, 48 hours after being posted (excluding Saturday, Sunday, and public holidays).

15. Consequences of termination

15.1 Termination of an Agreement

The termination of this Agreement howsoever arising is without prejudice to the rights, duties and liabilities of either party accrued prior to termination. The clauses which expressly or impliedly have effect after termination will continue to be enforceable notwithstanding termination.

16. Contracts (Rights of Third Parties) Act 1999

16.1. Rights of Third Parties

The parties to the contract incorporating these conditions do not intend that any of its terms would be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it.

17. Assignment

17.1. Rights and obligations

Neither party shall be entitled to assign or transfer any of its rights or obligations without prior written agreement of the other (which shall not be unreasonably withheld or delayed).

18. Waivers

18.1 Waiver procedure

No failure or delay by a party to exercise any right, power or remedy will operate as a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other right, power or remedy.

19. Invalidity/severability

19.1 Conditions for Agreement severability

If any clause or part of this Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or part of this Agreement and this will not affect any other provisions of this Agreement which will remain in full force and effect.

20. Variation

20.1 Conditions for variation

This Agreement may only be varied or amended in writing and signed by the parties specifically referring to this clause and stating that this Agreement is varied in the manner specified.

21. Entire agreement

21.1 Agreement content

The Agreement into which these terms and conditions are incorporated contain all the terms which the parties have agreed in relation to the subject matter of this Agreement. Nothing in this Clause shall be taken to exclude liability for fraudulent misrepresentation.

22. No partnership

22.1 Partnerhship

Nothing in this Agreement or any arrangement contemplated by it shall constitute either party a partner of the other nor shall the execution, completion and implementation of this Agreement confer on any party any power to bind or impose any obligation to any third parties on the other party or to pledge the credit of the other party.

23. Compliance with laws and regulation

23.1 Laws and regulation

Each party shall observe and abide by and shall require its sub-contractors to observe and abide by all laws, regulations and bye laws as may apply in relation to the matters contemplated by this Agreement.

24. Governing law and jurisdiction

24.1 Governing law and jurisdiction procedure

The formation, existence, construction, performance, validity and all aspects whatsoever of the Agreement or of any term of the Agreement will be governed by the Law of England and Wales and subject to Clause 9, the courts of England and Wales shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with the Agreement.

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