Returns policy

  1. Should you wish to return any items please contact St John Ambulance Customer Services who will provide a unique reference number and assistance
  2. All items, except pharmaceuticals (e.g. Aspirin, paracetamol, Savlon products etc.) must be returned within 30 days of the despatch note. Any pharmaceutical product must be returned within 5 days from the despatch note
  3. Returns must now be despatched to our new National Distribution Centre:

    Returns Department
    St John Ambulance Supplies
    National Distribution Centre
    Unit 1a, Centurion Business Centre
    Sturrock Way
    Bretton, Peterborough
    PE3 8YF

  4. The above procedures are supplementary to those shown on the reverse of delivery notes

Remittances and account enquiries

Account customers please note that payments and invoice enquiries should continue to be channelled to our Sheffield Accounting Centre

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