Help/Frequently Asked Questions (FAQs)

Using your account

Why do I need an account?
Creating a new account
Profile manager
The system doesn't allow me to login
Change email address
Change account password
Forgot your username/password?
Security question
"Migrate User Information"
Change delivery/invoice address
Secure transactions


How to order
Accepted payment methods
Other ways to order
Other payment options
Fast Track Account
Bulk-buy orders
Could orders be sent as gifts?


Shipping costs
Shipping to PO boxes
International customers



What's new
Made to measure
Customised services
Prices and VAT information

First aid kit contents and supplies checklist
Download the defibrillator checklist


Return policy
Privacy policy


Price match promise
Customer Services

Technical Help

Failed login
Browsers required
Further assistance

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